For travel & hospitality · Run by operators
We help travel and hospitality businesses make more money.
We find where your business is losing money, fix it, and run it. Sometimes that is a slow reply, sometimes it is a booking system and a CRM that never talk to each other, and sometimes it is a cancellation policy that sends guests elsewhere.
Built for
Where hosts lose money and time
We start with the one costing you the most.
Missed revenue
Inquiries wait overnight
A guest messages at 9 pm asking about dates, gets an answer the next morning, and has already booked somewhere else.
Missed revenue
Past guests nobody invites back
Last summer's guests would rebook, if anyone reached out before the season opened.
Costs too much
Commissions on guests who would have booked direct
A guest finds you on a booking site and you pay its commission, when your own site could have taken the booking if it were easier to find and book on.
Costs too much
A cancellation policy nobody has priced
A strict deposit rule sends hesitant guests to a competitor with friendlier terms, and a loose one leaves you with an empty room you cannot resell.
Time back
Reservations typed in by hand
A booking arrives by email, gets copied into the reservation system, then into the CRM, then into the pre-arrival message, and staff do it again for every guest.
Time back
The owner never gets a day off
In peak season the owner answers guest messages at midnight and quotes groups on a Sunday, because nobody else has the answers.
Some of these need software. Some need a decision from you.
How we work
Find it.
A free 30-minute call, and Business Value Discovery ($199) if you want the dollar figure.
Fix it.
Process, systems, or software. Built on what you already use where we can.
Run it.
We keep it working and report the money and hours it got you.
What we do
Whatever fixes it, starting with what you already have.
Process and pricing
A cancellation policy that costs you bookings, or a weekday rate that sits empty while the weekend sells out. Those take a decision from the owner, and we will tell you which one.
The systems you already have
The booking and CRM tools you already pay for (Travefy, ClientBase, Tern, your property-management or channel-manager software) set up so a reservation is entered once and flows to the guest message, the invoice, and the review request.
Automation and custom ai and software
A single inbox for phone, email, OTA, and social messages, group quotes drafted from the inquiry, pre-arrival packets built from the booking. Built to spec when your software does not do it.
By what you host
A boutique lodge and a rafting outfitter do not book the same way.
How a guest finds you, books, and comes back changes with what you host. We build for that.
Stays & rentals
Lodges, boutique hotels, and vacation rentals. Bookings, pre-arrival info, and post-stay reviews handled so every guest is answered fast.
Tours & experiences
Tour operators and guided experiences. Group inquiries qualified, details and waivers confirmed, meeting points sent without the back-and-forth.
Activities & rentals
Outfitters, equipment rental, and activity providers. Reservations booked and past customers reactivated before peak season opens.
What the AI does not do
It handles the inquiries, bookings, paperwork, and follow-up across every channel. It does not run the operation, set your rates, or replace the host's judgment. Your team keeps the experience and every call. You approve the language before anything goes out.
Who it is for
- Hosts paying booking-site commissions on guests who would have booked direct
- Operators whose staff retype reservations between systems
- Teams that fall behind on inquiries and pre-arrival details at peak season
- Businesses that never reactivate past guests before the next season
Some of our results
Crayon US went from a -28% margin to 64%. Blue Eye was profitable inside six months. Before GetLatest, our co-founder Justin Henriksen built the AI partner programs at Microsoft.
- 64%
- Profit marginCrayon US · Up from -28%
- $11M
- Business grown toBlue Eye · Doubled from $5M
- 172%
- Recurring revenue growthBlue Eye · $440K to $1.2M in 8 months
- 150%
- Bigger average dealsCrayon US
- 200%
- New-customer growthCrayon US
- $100M+
- In customer growthMicrosoft
The process behind these numbers is the same one we run on your business, and we run it on our own companies before we ever run it on yours.
See the results