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Sales3 min read

The 5 Patterns That Kill Deals Before They Close

J

Jordan Kim

January 2, 2024

We've analyzed thousands of deals across dozens of companies. The patterns that kill deals are remarkably consistent.

If you can spot these patterns early, you can save deals that would otherwise die quietly in your pipeline. Here's what to watch for.

Pattern 1: The Ghost Stakeholder

What it looks like: You're making great progress with your champion, but there's someone else who needs to approve the deal that you've never met.

Why it kills deals: Decisions get made in rooms you're not in. Your champion advocates for you, but they can't answer every objection.

How to fix it: Ask early: "Who else needs to be involved in this decision?" Then find a way to get in front of those people. If your champion resists, that's a red flag.

Pattern 2: The Infinite Evaluation

What it looks like: The prospect keeps asking for "just one more thing" before they can decide. Another demo, another reference call, another use case.

Why it kills deals: Evaluations that drag on rarely close. The longer it takes, the more likely something changes-budget, priorities, or personnel.

How to fix it: Set a mutual timeline early. "We usually see customers make a decision within 30 days. Does that timeline work for you?" If they can't commit to a timeline, they probably can't commit to a purchase.

Pattern 3: The Solution Without a Problem

What it looks like: The prospect is interested in your technology but can't articulate the specific problem they need to solve.

Why it kills deals: "Nice to have" purchases get cut first. Without a clear problem, there's no urgency.

How to fix it: Go back to discovery. Ask: "What happens if you do nothing?" If they can't answer that question, you don't have a real opportunity.

Pattern 4: The Missing Champion

What it looks like: You're talking to someone who likes you, but they don't have the authority or influence to push the deal through.

Why it kills deals: Deals need internal champions who will fight for them. Without one, your deal gets lost in competing priorities.

How to fix it: Test their influence. Ask them to do something-get you a meeting, share information internally, set up a technical review. If they can't deliver on small asks, they won't deliver on the close.

Pattern 5: The Stalled Pipeline

What it looks like: The deal goes quiet. Emails don't get returned. Calls don't get scheduled. You're left wondering what happened.

Why it kills deals: Momentum matters. When deals stall, they rarely restart. The longer the silence, the worse the prognosis.

How to fix it: Have a "break-up" plan. After a defined period of silence, send a message that acknowledges the stall and gives them an easy out. "I haven't heard back, which usually means the timing isn't right. Should I check back in a few months, or is this something to close out?"

Building Early Detection

The best sales teams don't just react to these patterns-they build systems to detect them early.

Track deal velocity. If a deal is progressing slower than typical, flag it automatically.

Monitor engagement. If stakeholder engagement drops, surface it immediately.

Score deal health. Build a composite score that captures multiple signals and alerts you when it changes.

The deals you save are the ones you catch early. Build the systems to catch them.

J

Jordan Kim

Head of Engineering at GetLatest AI. Previously built AI systems at three startups.

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